Return Policy – SignDemand.com
Effective Date: January 1, 2023
“100% Money Back Guarantee and Customer Satisfaction”
At SignDemand.com, we strive to provide exceptional products and services. We stand behind the quality of our offerings, and your satisfaction is our top priority. This Return Policy outlines our commitment to ensuring a smooth and hassle-free return process for you.
- Free Product Replacement:
If you receive a broken or non-functioning product, we apologize for any inconvenience caused. Please contact our customer support team at (416) 858-3500 or email [email protected] within 7 days of receiving the item. We will arrange for a free replacement of the product. - Money-Back Guarantee for Non-Conforming Products:
If the product you receive does not match the description or photos on the vendor’s product page, we offer a hassle-free money-back guarantee. Contact us within 14 days of receiving the item, and we will initiate a refund for the full purchase amount. Please note that customized products are exempt from this policy. - Money-Back for Customized Products:
For customized products, if the item does not match the description or photo provided by the vendor, we guarantee a 100% refund. Please inform us within 14 days of receiving the item, and we will process the refund promptly. - Return Process:
To initiate a return or refund, please follow these steps:
- Contact our customer support team at email [email protected] to request a return.
- Provide relevant order details and the reason for the return.
- Our team will guide you through the return process, including the return shipping procedure.
- Return Conditions:
- The product must be in its original condition and packaging, with all accessories and documentation included.
- The return must be initiated within the specified time frames mentioned above.
- For non-conforming products, please provide clear evidence of the discrepancy, such as photos.
- Refund Process:
- Once we receive and inspect the returned item, we will process the refund within 5 business days.
- Refunds will be issued using the original payment method.
- Customer Satisfaction:
Your satisfaction is of utmost importance to us. If you have any concerns or questions about our products or services, please reach out to us. We are dedicated to resolving any issues promptly and ensuring a positive shopping experience for you.
Contact Us:
If you have any questions or need assistance with the return process, please contact our customer support team at:
- Email: [email protected]
We value your trust in SignDemand.com and thank you for choosing us for your design, print, sign, and installation needs.