Effective Date: January 1, 2023
- How does SignDemand.com work?
SignDemand.com is a marketplace connecting users with vendors offering design, print, sign, and installation services. Users can browse through various services, place orders, and interact with vendors to fulfill their requirements. - How do I create an account?
To create an account, click on the “Sign Up” button on the top right corner of the homepage. Fill in the required information, and you’ll receive a verification email. Follow the instructions to activate your account. - What payment methods are accepted?
We accept major credit cards and PayPal for secure and convenient transactions. All payments are processed through trusted and encrypted payment gateways. - Is there a minimum order value for free shipping?
No, we offer free shipping. Some larger products, like storefront lightboxes or channel letters, may have additional shipping charges, which will be communicated before finalizing your order. - How can I track my order?
Once your order is processed and shipped, you will receive a tracking number via email. You can use this number to track the status and estimated delivery date of your order. - Can I cancel or modify my order?
Cancellations or modifications can be made within 24 hours of placing the order. Contact our customer support at (437)662-6649 or email info@signdemand.com for assistance. - What if I’m not satisfied with my purchase?
We strive for customer satisfaction. If you are not happy with your purchase, please contact our customer support within 7 days of receiving the order. We will initiate a return or refund based on the situation. - Are the vendors on SignDemand.com verified?
We conduct a thorough verification process before allowing vendors on our platform. However, we recommend reviewing vendor profiles, ratings, and customer reviews to make an informed decision. - How can I become a vendor on SignDemand.com?
If you offer design, print, sign, or installation services and wish to join our platform, visit our “Become a Vendor” page and follow the instructions to apply. Our team will review your application and contact you with further details. - How can I contact customer support?
You can reach our customer support team via email at info@signdemand.com or call (437)662-6649 during our business hours. Our office address is 18 King Street East, Suite 1400, Toronto, Ontario, M5C 1C4. - Is my personal information secure?
We take data security seriously. Your personal information is protected using industry-standard security measures. For more details, please review our Privacy Policy. - Can I submit my own designs or artwork?
Yes, we welcome custom designs and artwork submissions. You can upload your files during the order placement process, and our vendors will work with you to bring your vision to life. - What products does Sign Demand offer?
We offer over 5,000 signage and print products, including banners, vehicle wraps, outdoor signs, custom wallpapers, and much more. - Do you provide design services?
Yes, we offer professional design services for all our products. Some products include free design, while others may require an additional design fee. - Do you ship outside Canada?
Currently, we ship to locations across Canada only. However, we source products from vendors worldwide. - Is shipping free?
Yes, we provide free shipping across Canada for all our products. - What is your turnaround time for orders?
Turnaround times vary depending on the product and complexity of the project. We’ll provide an estimated delivery date when you place your order. - Can I track my order?
Yes, once your order is shipped, we’ll send you a tracking number to monitor its progress. - Do you offer installation services?
Yes, we provide professional installation services across Canada to ensure your signage is installed perfectly. - What types of installations do you handle?
We handle installations for all types of signs, including wall-mounted signs, pylon signs, banners, and more. - Can I request a consultation for my project?
Absolutely! We offer consultation services to help you choose the right products, design, and installation options for your project. - How do I request a design or installation service?
You can fill out our design or installation request forms available on our website. Our team will contact you to get started. - Do you assist with obtaining sign permits?
Yes, we can assist you in obtaining the necessary permits for your signage project. - What payment methods do you accept?
We accept major credit cards, debit cards, and online payment options for your convenience. - Can I get a bulk discount for large orders?
Yes, we offer competitive pricing for bulk orders. Contact us directly for a custom quote. - What is your refund or return policy?
Refunds or returns are assessed on a case-by-case basis, depending on the nature of the product or service. Contact us for assistance. - Do you handle custom projects?
Yes, we specialize in custom signage and printing projects tailored to your unique needs. - What materials are used for your signs?
We use high-quality materials such as aluminum, acrylic, coroplast, vinyl, and more to ensure durability and professional results. - How do I contact your customer service team?
You can call us at (647) 679-1365, email us at Hello@Signdemand.com, or use our online chat feature. - Can I visit your office in person?
Yes, our office is located at 850 Steeles Ave West, Thornhill, Ontario, Canada. Please contact us to schedule an appointment. - Do you work with businesses of all sizes?
Yes, we work with small businesses, large enterprises, and everything in between. - Who are your major clients?
We’ve worked with top brands like BMW, Metro, Swatch, Sport Chek, and Chipotle, among others.
For any other inquiries or assistance, don’t hesitate to contact our friendly support team. We are here to ensure your SignDemand.com experience is smooth and enjoyable!